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Frequently Asked Questions
Answers for property owners and tenants using InSafeHands.
General
What is InSafeHands?
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Which cities do you operate in?
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Is there a fee to sign up?
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For Property Owners
I live abroad / in another city — how do you manage my property without me being there?
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How do I know my rent and deposit money is safe and accounted for?
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What's the difference between Managed and Self-Service?
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Can I switch between Managed and Self-Service later?
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How and when do I get paid?
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What if there's a maintenance issue and I'm not around?
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Who handles tenant disputes or non-payment?
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For Tenants
How do I apply for a property?
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Is there brokerage?
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How do I pay rent?
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What if something breaks in my rental?
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Payments, Deposits & Trust
Who holds my security deposit?
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Can I see my payment history?
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Is my personal information shared with the other party?
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